Dates of Event & Pricing

$295 for Webinar and Playback*

*Playback has no expiration.

  • Wednesday, January 25, 2023

  • 2:00 – 3:00 pm (Eastern Time)

  • 1:00 – 2:00 pm (Central Time)

  • 12:00 – 1:00 pm (Mountain Time)

  • 11:00 – 12:00 pm (Pacific Time)


This payments webinar is designed to provide network requirements for returning ACH transactions for the ODFI, RDFI, ACH Originators and Operators.  Attendees will learn the correct return reason codes based on their role in the transaction and the event results in the return (e.g., system return or consumer/business-initiated return).  This payments training is great for deposit and treasury operational and sales teams, compliance, internal auditors to bring insight to the return process.  

Topics include:

  • Network Rules and Guidelines for handling returns
  • Handling Dishonored Returns
  • Handling Contested Dishonored Returns
  • ODFI requests for returns
  • Request for Authorizations and Permissible returns
  • Best Business practices 


Who Should Attend? 

  • Deposit Operations/Electronic Banking 
  • Client Facing Teams 
  • BSA and Fraud 
  • Treasury Sales and Operations 
  • Compliance Officers 
  • Internal Audit 
  • Information Security/Technology 
  • Senior Management
  • Payments Professionals (May submit AAP/AAPR Continuing Education Credits


Associate - Commercial Litigation and Forensic Services, Stout

Kelly Rozier

Kelly Rozier is an Associate in the Commercial Litigation & Forensic Services group at Stout. She has 14 years of banking experience; specializing is Electronic Payments, Prior to joining Stout, Kelly was responsible for the payments governance and oversight for an 18 billion in assets financial institution. Kelly actively participated as a direct member of the National ACH Association’s Accredited Payments Risk Professional (APRP) that establishes the APRP test.


1.0 CPE Credits & 1.2 AAP Credits